Brentwood Bay Resort · Spa Operations

Thursday, July 30, 2026

Prepared by Walter, 8:06 am
Live calendar and forward bookings
July at a glance
Banked $179,956 On the books $10,377 Still to sell $36,812
84% secured
$190,333 of $227,145
Last July for comparison
Massage $112,657Esthetics $58,738Retail $13,233Memberships $1,969Total $186,598
The $227,145 goal is 22% above last July's $186,598. Secured to date already covers 102% of last July's full month.
July 1 to 30, this year vs last year, same days
Massage$94,994→$92,502-3%
Esthetics$48,467→$55,229+14%
Retail$6,573→$8,484+29%
Memberships$1,969→$11,963+508%
Month-to-date $179,956 sits $32.5k behind straight-line pace. Selling $23,594 a day across the remaining 2 days closes the month on goal.
Yesterday · Jul 29
$6,274
goal $17,821 -65%
Today's goal
$23,594
$5,561 booked −$18,033
Tomorrow
58% booked
31.8 hours open recommend deal
This week vs target
42%
$29.6k of $71.2k needs attention

July, month to date

guests and spend to July 25, vs the same days last year
Guests
601
644 last July -7%
Average guest spend
$186
$174 last July +7%

Retail promo live

La Biosthétique, 20% off any 2 itemsJuly to August

Staff incentive, 20% commissionLa Biosthétique, July to August

Spend detail healthy

Treatment Supplies$5,768
58%
Cost of Retail$1,252
17%
Guest Amenities$219
16%
Operating Supplies$560
40%

Payroll detail stat pending

Wages
$11,133 · 11.3% of revenuebudget 11.2% · manager salary replaced by 2 supervisors this period
Commission
$36,136Jun 21-Jul 18 periods reconciled · period in progress not yet run
Stat Day premium
$1,320

July, week by week

each week's share of the monthly goal, against what is banked and booked
Jul 1 to 4 closed
$25,659 of $29,309closed $3,650 short
Jul 5 to 11 closed
$49,536 of $54,941$51,291 + $3,650 carriedclosed $5,405 short
Jul 12 to 18 closed
$41,171 of $56,696$51,291 + $5,405 carriedclosed $15,525 short
Jul 19 to 25 closed
$39,555 of $66,815$51,291 + $15,525 carriedclosed $27,260 short
Jul 26 to 31 this week
$29,645 of $71,224$43,964 + $27,260 carriedneeds attention
This week's target rises to $71,224: its $43,964 share plus the $27,260 shortfall carried from the last four weeks, so the month is made up now rather than left to drift. Beat the week and the following targets ease back.

This Week · Treatments

Sunday to Saturday, refreshes each Sunday
Sun
Jul 26
69%
booked
Well booked
11 room gaps ≥75min
Mon
Jul 27
66%
booked
Well booked
7 room gaps ≥75min
Room 6 out of action
Tue
Jul 28
73%
booked
Well booked
8 room gaps ≥75min
Room 6 out of action
Wed
Jul 29
71%
booked
Well booked
13 room gaps ≥75min
Thu
Jul 30
61%
booked
Recommend deal
10% promo
11 room gaps ≥75min
Fri
Jul 31
38%
booked
Recommend deal
15% promo
13 room gaps ≥75min
Sat
Aug 1
54%
booked
Recommend deal
10% promo
14 room gaps ≥75min

This Week · Sauna

thermal circuit, tracked separately
Sun
Jul 26
27%
booked
Recommend deal
15% promo
Mon
Jul 27
33%
booked
Recommend deal
15% promo
Tue
Jul 28
13%
booked
Recommend deal
15% promo
Wed
Jul 29
13%
booked
Recommend deal
15% promo
Thu
Jul 30
18%
booked
Recommend deal
15% promo
Fri
Jul 31
6%
booked
Recommend deal
15% promo
Sat
Aug 1
31%
booked
Recommend deal
15% promo
Walter's Daily Deal Recommendation

Treatments

  • Sunday through Wednesday closed well booked (69-73%); today (Thursday) has softened to 61%, and Friday is clearly the weak spot at 38%.
  • Recommend a 10% deal today and Saturday; 15% Friday, where it's softest.
  • Tracking fill daily through Saturday close.

Sauna

  • Circuit is very soft all week, nowhere clearing 35%, bottoming at 6% on Friday.
  • Hold the 15% seasonal ceiling every day this week, kept separate from the treatment offer.
  • This is now three straight weeks of sub-35% sauna days; worth a demand-side push (bundling, staff upsell) rather than relying on price alone.

This week across the spa

Asana Feed

Guest experience

  • Two 5-star reviews this weekReviews now require guests to sign in first, a new barrier worth watching
  • Patricia drawing the most positive feedback in 3 yearsGuests are rebooking with her directly
No guest incidents this week

Events & departments

  • August 8, Wedding BuyoutSam updating after Wednesday's event meeting
  • August 21, Veuve Pool PartySpa may close at 12pm; 4 current guests unhappy about sharing the pool deck
  • Veuve promo week, August 16 to 22Complimentary glass of Veuve with every add-on
  • Daily deals generated $1.3k last week but aren't being pushed to Vagaro's No.1 marketplace spotMarketing to address
  • Couples Sunset Massage now targeting end of JulyMarina
F&B, Guest Services, Laundry, Facilities, Finance all clear

People & performance

  • Daily huddles averaging 7 out of 10A number of personal issues across the team this week
  • Practitioner, Esthetician and Host roles all filledTraining starts next week for weekend evenings and nightly sauna; Sunset Massage training follows in a couple of weeks
  • Eminence product training, 23 July
  • Recognition: Patricia, for this week's guest feedback
No performance, safety or sickness items

Facilities & equipment

  • 2 bed heaters needed for Rooms 4 and 5Approval being sought, approx $150 each
  • Vagaro double-booking bugTheir dev team is investigating; email marketing spend is also showing incorrectly
Private, Director of Spa. Figures ex-tax. Sources: Vagaro live calendar and forward bookings, Spa Budget Master Tracker, Asana.
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